Privacy Policy

Last updated: April 2026

1. Who We Are

Pubble Plastering(“we”, “us”, “our”) is the data controller responsible for your personal data. We are based at 58 Fairlawn Court, Fairlawn, London, SE7 7DT, UK.

If you have any questions about this policy or how we handle your data, please contact us at: info@pubbleplastering.co.uk or by telephone: +44 123 456 7890.

2. What Data We Collect and Why

We collect personal data only when you actively provide it to us. We do not use analytics tracking, advertising cookies, or sell your data to any third party.

Contact Form

• Name
• Email address
• Phone number (optional)
• Your message

Purpose: To respond to your enquiry.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) — responding to a contact request you initiated.

Quote Request Form

• Name
• Email address
• Phone number (optional)
• Address / postcode (optional)
• Project description and photos (optional)
• Preferred contact method and timeline

Purpose: To prepare and provide a quote for plastering services.
Legal basis: Pre-contractual steps at your request (Article 6(1)(b) UK GDPR).

Website Security (Google reCAPTCHA)

Our forms use Google reCAPTCHA to prevent spam and abuse. Google may collect device information and interactions to determine whether you are human. This data is processed by Google LLC under Google’s own Privacy Policy.
Legal basis: Legitimate interests — protecting our systems against automated abuse.

3. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• General enquiries: Up to 12 months from receipt, then permanently deleted.
• Quote requests & project records: Up to 6 years to comply with the Limitation Act 1980 and HMRC record requirements.
• Session data: Authentication session tokens expire after 24 hours.

4. Who We Share Your Data With

We do not sell, rent or trade your personal data. We share data only where strictly necessary:

• Vercel Inc. — our website hosting platform (servers located in the EU/UK region). Data Processing Agreement in place.
• Neon Inc. — our database provider. Data is encrypted at rest and in transit.
• Email service provider (SMTP) — used solely to deliver your enquiry or confirmation email.
• Google LLC — for reCAPTCHA spam protection (as described above).

5. Cookies

This website uses only strictly necessary cookies:

We do not use advertising, analytics, or tracking cookies. No cookies require your consent as all cookies used are strictly necessary for security and site functionality. You may disable cookies entirely in your browser settings, but this may affect site functionality.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no compelling reason to continue processing it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Objection — object to processing based on legitimate interests.
• Portability — receive your data in a machine-readable format.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@pubbleplastering.co.uk. We will respond within 30 days. There is no charge for most requests.

7. Right to Complain

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption, and all data is stored in a secured, encrypted database. Access to personal data is restricted to authorised personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.